FAQ

 

Washing Instructions 

We use a direct to garment process on all of our items, our designs are embedded into the fibers of our clothing which makes our clothing beautiful with vibrant colors but most of all extremely durable. Our clothing does not come with any special instructions however for best results we recommend machine washing our items inside out with cold water with gentle baby soap no bleach on delicate settings and machine dry inside out on delicate settings. 

 

Our Clothing 

Our onesies and tees are handmade by us using kids safe inks. Please refer to each size chart below for sizing. ***Listings that show accessories such as bonnets, bows, bloomers etc and other accessories are not included unless stated otherwise.***

 

Printing Process  

We print by hand each garment using a direct to garment process meaning we spray ink directly onto the fibers of your clothing, to ensure the best quality in the clothing industry. Our clothing always comes out vibrant, with beautiful designs best of all our garments are made to last and can be worn time and time again!

We DO NOT use any plastics, paper or vinyl to make our clothing this will ensure our items from fading and from having a textured feeling on our garments.

 

Returns or Exchanges

We do not accept returns or exchanges, cancelations however if you have a problem with your order please contact us within 7 days of receiving your items from the orders delivery date (the date the item shows it was delivered on the tracking information). The items must be unwashed, unworn and free of stains, makeup, etc. to be able to qualify. Returns are available in the form of shop credit only. The buyer will be responsible for the return shipping costs for both returns and exchanges. Please email us at hello@houseoflunaboutique.com to process your request. If you contact us about a return or exchange outside of the 10 day time period we will not be able to process the return or exchange. 


Shipping

Ready to ship items usually ship within 48 hours of the order being placed. Our handmade items will ship within 3-5 business days unless we are out of stock of a size you ordered then you will be notified via email and will receive the item once it is back in stock. Some of our items may be available for pre sale if so please make sure you are well informed of or time frame when shipping these items.


Lost Packages

We are not responsible for lost or stolen packages. You will be notified when your package ships via email, after it is received by the post office we are not responsible for your order. When making a return or exchange please keep your tracking information until the return is complete. If your package is lost or stolen a refund will not be made. 

 

Address Change

Please make sure when placing your order you have your correct address as we are not able to make any changes once a order has been placed.

 

Final Sale

All items are final sale. All items purchased during our sales are final sale. 

If you purchase an item and it goes on sale shortly after you will not be eligible for a refund for the difference. If you have a discount code please make sure you enter it when checking out, due to our order capacity we are not able to go back and enter a discount code.

 

Custom Order 

We do accept custom orders free of charge if you have a inquiry on a custom order please email us at house_of_luna@outlook.com or reach us via Instagram @houseoflunaboutique

 

Wholesale

If you have any questions regarding wholesale opportunities please email as at house_of_luna@outlook.com

 

 

Sizing

Please read item descriptions for sizing information. Some items will have specific measurements and some will have a size chart in the photos in the listing. If you are unsure about sizing feel free to contact us.

 

Size chart for our Child's Organic Bodysuits & Tees

 

  

Size chart for our Organic Oversized Tees

Size chart for our Women's Tees

 

PLEASE BE AWARE: Some products may contain small parts, this can pose a choking hazard. Do not leave small children unattended or sleeping, while they are wearing any of our accessories. Buyer assumes all responsibility.

  

Collabs

If you would like to collaborate please read our guidelines on our FAQ on our highlights on ig @houseoflunaboutique from there you can send reach us via Instagram regarding your inquiry, please know as much as we would love to work with everyone we are not able to.